Frequently Asked Questions


Product
Can I get customized products?

Yes, special verses or card messages are available on some items. (see also product catalogue).


Why do the products all look slightly different?

Each product is hand made using an original design developed by the artesian.


Can I request specific colors?

In order to preserve the individuality and creativity of each woman,

specific colors are not possible.


Can I receive samples?

Samples are available to dealers, i.e., those customers who buy for resale.


Can I get a catalogue?

Catalogues are also available to dealers.



Where can I see or buy these products in a store?

Contact Threads at Danyun@pobox.com for information on the dealer nearest you.


Can I sell these products at my local church or craft fair?

Yes! Contact Threads and ask for our a sales kit that explains everything you need to know to get started. When you write, please clearly explain your intended market.


Ordering

What if I want to place a high volume order?

That's great. Contact us and we will tell you about our special pricing for large orders. (see also ordering info page)


Is there a minimum order size?

No, but shipping costs are reduced on larger orders. (see also ordering info page)


How do I make a payment for an order?

We prefer a bank transfer to our bank in Denmark. For payment information (see also ordering info page)


Shipping

What are the different shipping options and the cost and delivery time?

(see also ordering info page)



Do I have to go through U. S. Customs?

No you do not if you receive products via UPS or DHL. For Air Cargo or Surface shipments, see customs information


Can I get a rush shipment?

Yes, if items are in stock, you can receive an order by UPS or DHL in 7to 10 days after we receive your order.


Threads of Yunnan

Are you a fair trade organization?

Yes, we hold to the IFAT Code of Practice.



How can I make a donation?

There are several ways to contribute. For more information, and information on tax-deductible contributions, contact Threads at Danyun@pobox.com .


What percentage of the proceeds go back to the women?

see Who we are page.



What is the Friends of the Threads of Yunnan?

see Friends of Threads of Yunnan page.



What is the connection to Danyun?

see Who we are page.